Get Started

Customer Guidance

Discover the joy of buying and selling with Carhuna.

Before You Begin

Create an Account

Create an Account

In order to use Carhuna you must first sign up for an account. There are two main types of accounts on Carhuna; a private account and a trade account. Private accounts are designed for individuals and collectors, Trade accounts are designed for registered businesses such as Car Dealerships. You can learn more about account types and pricing here. Want to know more about account types and pricing?

Sign up

Sign up Process

The Carhuna sign up process is simple enough, Click here to begin.

  1. First we must verify your email address and phone number; this helps us keep the platform secure, it also allows us to ensure we can get in touch with you for important notifications when buying or selling on Carhuna.
  2. Next we will need to verify your identity, this is again to help us keep Carhuna safe and secure.
  3. In order to buy, bid or sell on Carhuna you will need to add a payment card to your account.
  4. Finally there is an optional step to pick your favourite cars, this information will not be publicly visible, it will allow us to give you personalised recommendations in the future.

Classifieds Overview

Simplified Selling and Buying

A Classified advert on Carhuna is a straightforward way to list your car for sale. It includes pictures, detailed information, and a set price, making it easy for potential buyers to find exactly what they're looking for. Interested in a car? Feel free to contact the seller to arrange a viewing. Doing your own research is always a smart move.

Creating a Classified on Carhuna: Start with Stock Upload

  1. Add to Stock: Ready to list your car? Begin by uploading it to your Stock. Just click the [+New] or [+ Create] buttons on your dashboard.
  2. Detailed Vehicle Information: The more detailed your vehicle upload form, the more trustworthy your listing appears. Don't forget to include high-quality photos and any relevant documents, like inspection reports or history.
  3. Need Assistance?: We're here to help. For professional photography, contact and for assistance with your vehicle write-up, please reach out to us.

Finalising Your Classified Listing

  1. Choose Your Car: Once your car is in your Stock, select it to create your Classified. Set your price or choose 'POA' (Price on Application).
  2. Preview and Publish: Review and make any final tweaks to your advert before publishing. Remember, once your Classified is live, it cannot be changed. Need to make updates? Simply archive it and start a new listing. Your vehicle and its information will remain saved in your Stock.

Creating a Classified on Carhuna: Stock Upload

Add to Stock

In order to create a Classified on Carhuna the car must first be uploaded to your Stock. This can be done by clicking on the [+New] button in the header, seen here

Stock

You can also click the [+ Create] button in the Stock section of your dashboard.

Classified

Another option is to click the [+ Create] button in the Classifieds section of your dashboard. If you have no Stock available you will be prompted to upload a new item to your Stock first.

The vehicle upload form allows you to enter information on your car, demonstrate trustworthiness by filling this form out in as much detail as possible, uploading plenty of good quality photos, and uploading any inspection report or history documents.

Upload Vehicle

If you want help with photography then please get in touch with one of our external photography partners: photography@revautostudio.com

If you want help with your vehicle write up from a professional journalist then please get in touch with one of our external partners here: listings@revautostudio.com

Once you have filled out the form as accurately and thoroughly as possible you will be able to save it to your Stock, save it as a draft or save it as a Classified.

Creating a Classified on Carhuna: Stock Upload

When creating a Classified you will be asked to select which car you would like to advertise from your Stock, once this is selected you simply set a price (or select POA). The next step will create a draft of the advert and allow for any last minute checks or changes before you publish the Classified.

Once published the Classified can not be changed, you will need to archive the Classified and start a new one. Your vehicle, and its information, will be saved in Stock.

Trade users can use our Trade Provider API to automatically pull cars through to Carhuna Classifieds from their own website's Classifieds. To set this up please get in touch with us by emailing support@carhuna.com.

Auctions: Overview

Step into the Exciting World of Carhuna Auctions

If auctions are new territory for you, don't worry – we've got you covered. Here's a quick guide to get you started on your auction adventure:

browse

Browse the Possibilities

Explore Auctions: Delve into our diverse collection of auctions. From vintage classics to modern marvels, there's something for every enthusiast. To browse, click here.

register

Get Ready to Bid

Register to Participate: To join the bidding fun, you'll first need an account. Sign up, confirm your identity, and add your payment details. Once you're set up, the world of Carhuna auctions is yours to explore. To sign up, click here.

bid

Bid

A bid is the amount of money someone is willing to pay for a vehicle. In order to place a new bid your bid must be higher than the current bid and adhere to the bidding increments.

reserve

Reserve

The reserve is the minimum price that the seller is willing to accept for the car. If the bidding does not reach the reserve price

noRreserve

No Reserve

If you see the ‘No Reserve’ tag on a listing that means the auction has no reserve and will definitely sell to the highest bidder regardless of what the bid amount is.

selling

Selling

If you see the ‘Selling’ tag on a listing that means the auction has met its reserve and will definitely sell to the highest bidder.

antiSnipping

Auction Sniping / Anti-Sniping

Auction sniping is when a user places a bid in the last few seconds of an online auction, in an attempt to give no other users the chance to outbid them.

winning-the-auction

Winning the Auction

If you're the highest bidder when the Auction ends, and if the reserve has been met, congratulations! You've won the vehicle.

losing-the-auction

Losing the Auction

If you are not the highest bidder when the Auction ends, or if the reserve price has not been met, then you will not win the Auction.

Auctions: Buying - Your Gateway to Exciting Auctions

Ready to dive into the thrilling world of car auctions? Here's how to get started on Carhuna:

Join Carhuna: First things first, you'll need an account. Sign up here, verify your ID, and add your payment details. Once you're all set, the bidding world is your oyster. Need more info on signing up? Click here.

Finding Your Perfect Auction

auction-search

Discover with Smart Search: Use the ‘Smart Search’ feature in our header, select ‘Auctions’, and you’re instantly in the heart of Carhuna’s auction listings.

filter

Refine Your Search: Looking for a specific make, model, or dealership? Our Smart Search and side filters help you find exactly what you’re seeking. Plus, you can sort auctions by their ending time for convenience.

documentation

Explore Auction Lots: Click on any lot to delve deeper. You’ll find detailed descriptions, view photos, and review any seller-provided documentation.

Enquire and Bid with Confidence

enquire

Reach Out or View a Lot: Interested in a lot? Feel free to message or call the seller to ask questions or arrange a viewing.

premium

Understand the Costs: Carhuna charges a buyer’s premium on successful auction sales. Use our ‘Commission Calculator’ to understand potential costs if you win a lot.

place-bid

Place Your Bid: Ready to bid? Click ‘Place Bid’ in the ‘Latest Bids’ section or use the sticky bid bar. You’ll see the bidding history and can choose to place a standard or absentee bid.

Stay Informed Throughout

Track Your Bids: After placing a bid, follow the auction’s progress in your Dashboard under ‘Your Activity’. We’ll keep you updated via email or SMS on any developments, like being outbid, winning, or losing the auction.

Listing an Auction: Upload Stock - Your First Step to Auction Success

Ready to auction your vehicle on Carhuna? Let's get started:

  1. Start with Your Stock: To list a car for auction, first add it to your Stock. Simply click the [+New] or [+ Create] buttons in your dashboard's header or Stock section. No Stock yet? You’ll be prompted to add your vehicle.

  2. Detailed Vehicle Information: Fill out the vehicle upload form with as much detail as possible. Accurate information and high-quality photos boost trust and appeal. Need help with photography or a vehicle write-up? Please reach out to us.

  3. Save and Select: Once your form is complete, save your vehicle to your Stock. Then, choose it to create your auction.

If you want help with photography then please get in touch with one of our external photography partners: photography@revautostudio.com

If you want help with your vehicle write up from a professional journalist then please get in touch with one of our external partners here: listings@revautostudio.com

Once you have filled out the form as accurately and thoroughly as possible you will be able to save the car to your Stock, save it as a draft or create an Auction with it.

Crafting Your Auction Listing

advert

Highlight the Best Features

In your advert, include one or two key selling points that will captivate potential buyers.

pricing

Set Your Price

Decide on a reserve price – the minimum you’ll accept. Opting for 'No Reserve'? Expect more attention as these auctions often attract a wider audience.

schedule

Schedule Your Auction

Choose when your auction starts. Set it for immediate launch or pick a future date and time.

preview-period

Preview Period

Set a preview period if you want buyers to see your auction before bidding starts, creating anticipation.

bidding-period

Define the Bidding Period

Decide how long your auction will run. Timing can be key to attracting the right bidders.

terms

Terms of Sale

Especially important for trade users, be clear about invoicing, transactions, and warranties.

Ready to Launch

Publish with Confidence: Once you're satisfied, publish your auction. Remember, after it goes live, edits aren’t possible, so if you spot a mistake, contact us right away.

Power Sell: Overview

Innovative Selling for Trade Professionals

Power Sell is Carhuna’s unique, trade-focused sealed bid tool designed for efficient and confidential transactions. Whether you're a trade or private account holder, Power Sell offers you the opportunity to list and sell cars with ease.

Sealed Bids for Seamless Sales

  • Seller Listings: List your cars anonymously, setting your expected price and terms. This approach offers a discreet yet effective selling experience.
  • Buyer Offers: As a buyer, you have the opportunity to place up to three sealed bids, each with your terms for the trade. Make your offers count!

Choosing the Best Deal

  • Seller’s Choice: Sellers select the most appealing offer based on bids and terms received at the end of the Power Sell duration. However, there's flexibility to accept an offer early if it meets your needs.
  • Successful Transaction: When a seller accepts a buyer's offer, both parties are connected to finalise the sale outside Carhuna. A small commission is charged by Carhuna to each side. Interested in calculating the commission? Check out our Commission Calculator.

Power Sell: Buying (Trade Account Only)

options

Discover Power Sells: Use the Smart Search in the header to find Power Sells, and engage with listings that interest you. Once engaged, the listing is added to your ‘Engaged’ tab for easy access.

listing

Detailed Information: On each Power Sell page, you’ll find extensive details about the vehicle, pictures, and any seller-provided documentation.

offer

Make Your Offer: Ready to bid? Click ‘Make Offer’ and enter your bid along with any terms (e.g., fast cash or part-exchange details.

powersell

Stay Updated: After placing an offer, follow its progress in your Dashboard under 'Power Sell offers'. You’ll be notified about any developments, such as being outbid or winning the Power Sell.

If the Seller chooses your offer, congratulations! You've won the vehicle. A commission will be charged to you and the seller, based on the amount of your winning offer. Click here to learn more about our commissions. You will need to complete the purchase process by paying for the lot and arranging for delivery or pick-up with the seller.

Listing a Power Sell: Upload Stock

new

Begin with Stock Upload: To list a Power Sell, start by uploading your vehicle to your Stock. Just use the [+New] or [+ Create] buttons on your dashboard.

new

Complete the Vehicle Form: Fill out the vehicle form in detail, including quality photos and any reports or documents. Need help? Our partners at photography@revautostudio.com and listings@revautostudio.com are ready to assist.

new

Setting Your Power Sell Parameters: After selecting your vehicle from Stock, define your Power Sell details, including situation description, price expectation, and sale terms.

new

Scheduling and Publishing: Choose when to start your Power Sell and review all details before going live. Remember, once published, the listing cannot be edited. If you spot an error, contact us immediately.

Listing a Power Sell: Power Sell Parameters

When creating a Power Sell you will be asked to select which car you would like to list from your Stock, if the car you are wanting to Power Sell is not in your Stock then you will be able to add a car via the upload form by clicking [+ Add New Item to Carhuna Stock]. The next steps allow you to set your Power Sell parameters.

Situation Description & Price Expectation:

Add a brief summary of the vehicle you are selling, and the price you would expect a buyer to pay for it.

Seller Terms:

Declare some terms for the sale of the vehicle. Maybe you want fast cash, or there is a preferred part exchange you are after.

Schedule your listing's start time and duration:

Here you can schedule the date and time your Power Sell will be live on Carhuna. You can click the ‘X’ if you want to start your Power Sell immediately.

Confirm Power Sell Listing:

On this page you can review the details and timings of your Power Sell. When you are ready, publish your Power Sell! Once a Power Sell is publicly visible you cannot edit it, if you have made a mistake in your listing then [get in touch with us] immediately.

Your Dashboard

Navigating Your Carhuna Experience

Your dashboard is the heart of your Carhuna journey. It's where you can effortlessly oversee all your activities on the platform. Whether you're engaging with listings, managing your stock, or listing vehicles for sale through classifieds, auctions, or Power Sell, our dashboard is intuitively designed for ease of use. To familiarise yourself with all the features, try our 'Take a quick tour around' guide.

home

Overview of Your Activities

The main dashboard page is your go-to for a comprehensive view of your account. It's filled with useful guidance and shortcuts, making your Carhuna experience smooth and enjoyable.

basics

Dashboard: The Basics

From your dashboard you can view and manage all of your activities on the platform. Listings you have engaged with will appear in the dashboard, you can also manage your own stock, and list your own cars for sale via classified, auction, or Power Sell. Our user-friendly dashboard is designed to make it easy for you to keep track of your transactions and manage your account with ease. We recommend you use our 'Take a quick tour around' feature to get started.

Dashboard: Your Activity

Track Your Interactions: On the 'Your Activity' page, you'll find a record of how you've interacted with other users' listings. Dive into the different tabs to explore your bids, comments, and more, gaining a clear picture of your engagements on Carhuna.

Bids:

View all bids you have placed on any auctions.

Comments:

View comments you have left on other user's listings.

Power Sell Offers:

View offers that you have made on other user's Power Sells.

Enquiries:

View Enquiries you have sent to other users.

Ratings:

View ratings that you have given other Sellers.

Sales History:

View any successful sales you have made on Carhuna.

Purchase History:

View any successful purchases you have made on Carhuna, and the Seller's details.

Dashboard: Watchlist

The Watchlist dashboard page will display the listings that you have added to your Watchlist. You can filter these using the tabs:

All:

All listings you are watching.

Auctions:

Displays auctions you are watching.

Classifieds:

Displays classifieds you are watching.

Dashboard: Stock

The Stock dashboard page allows you to manage your stock on Carhuna. Note that there are multiple tabs for you to explore here:

All:

All of your stock on Carhuna.

Published:

Stock that is currently live in a classified, auction or Power Sell.

Unlisted:

Stock that is not listed or drafted as a classified, auction or Power Sell.

Drafts:

Stock that is in a draft classified, auction or Power Sell, yet to be published.

Archived:

Stock that you have archived.

Dashboard: Classifieds

The Classifieds dashboard page allows you to manage your classifieds on Carhuna. Note that there are multiple tabs for you to explore here:

All:

Displays all of your classifieds on Carhuna, in any state.

Live:

Displays your live classified adverts, these are publicly visible.

Draft:

Displays your classified adverts that are in a 'draft' state, these are not publicly visible yet

Sold:

Displays classified adverts that you have marked as Sold

Archived:

Displays classified adverts that you have archived.

create

You can also create a classified using the '+ Create' button

Dashboard: Auctions

The Auctions dashboard page allows you to manage your auctions on Carhuna. Note that there are multiple tabs for you to explore here:

All:

Displays all of your auction listings on Carhuna, in any state.

Live:

Your live auction listings (launching soon, starting soon, or fully live).

Pending Review:

Displays your auction listings that are pending a review from the Carhuna team.

Launching Soon:

Displays your auction listings that are scheduled but not visible

Starting Soon:

Displays your auction listings that are visible, but not yet open for bidding.

Sold:

Displays your auction listings that have sold.

Draft:

Displays your auction listings that are in a 'draft' state, these are not publicly visible yet

Archived:

Displays old auction listings you have archived, and listings that did not sell

Cancelled:

Displays auction listings that have been cancelled without selling

create

You can also create a classified using the '+ Create' button

Dashboard: Power Sell

The Power Sell dashboard page allows you to manage your Power Sells on Carhuna. Note that there are multiple tabs for you to explore here:

All:

Displays all of your Power Sell listings on Carhuna, in any state.

Starting Soon:

Displays your Power Sell listings that are starting soon, these are live, but not publicly visible, and users cannot place offers on them yet.

Live:

Displays your Power Sell listings that are publicly visible.

Accepting Offers:

Displays your Power Sell listings that are live and accepting offers.

Sold:

Displays your Power Sell listings that have successfully sold.

Draft:

Displays your Power Sell listings that are drafted.

Archived:

Displays your Power Sell listings that have been archived.

create

You can also create a classified using the '+ Create' button

Dashboard: Enquiries

The Enquiries dashboard page allows you to view your inbound enquiries.

Dashboard: Settings

settings-dashboard

Settings Dashboard

The Settings dashboard page allows you to edit your account information & personalisation.

You will need to click 'Save' for any changes to take effect.

personal-information

Personal Information

Managing Your Details with Ease

  • Update Your Info: Easily edit your basic personal information here. Note: Your display name is fixed for transparency, but if you need a change, reach out to us for a review.
  • Save to Confirm: Remember to click 'Save' after any edits to ensure your changes take effect.
company-information

Company Information

  • Professional Profile Updates: For our trade users, this section lets you keep your company information up to date.
  • Saving Changes: Click 'Save' to apply any updates you make.
public-profile

Public Profile

  • Customise Your Public Face: Edit your public profile information to reflect your unique style. We recommend a square logo image for your profile photo. Banner image best fits at 1217x160.
  • Remember to Save: Changes only take effect after you hit 'Save'.
subscription

Subscription & Billing

  • Keep Your Billing Updated: Manage your payment card details and billing address here.
  • Securing Change: Click 'Save' to ensure your billing information is updated.
personalise-feed

Personalise Feed

  • Tailor Your Carhuna Experience: Select your car preferences to personalise your feed. This information is private and helps us match you with listings you'll love.
  • Save for Personalization: Don't forget to save your preferences.
change-password

Change Your Password:

For security, you can change your password here.

You will need to click 'Save' for any changes to take effect.

verification

Verification Status:

Check your verification status, including email, phone, and identity checks.

notifications

Notifications:

Control your notification preferences to stay informed as you like.

delete-account

Delete your account:

If you decide to leave Carhuna, you can delete your account here. Note that we may retain your data for a certain period for legal reasons.

Background Image

Join the Carhuna Community

Hear about our latest auctions, classifieds, news and future events